Shipping & Returns

DELIVERY POLICY 
Currently, we do not deliver outside mainland United Kingdom or to Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland, Scottish Islands or BFPO addresses.
Delivery applies to UK Mainland addresses only. We will be posting using Royal Mail and goods should arrive to you in 3-5 Working days (outside of any strikes by the Royal Mail that may impact the normal postal service). If an item is not currently in stock, you will be advised when you place your order or soon after.

Ownership of the items in your order will pass to you on delivery (assuming payment in full has been made in favour of Leicester House Gallery). If there is any visible damage to the carton on delivery it must be reported within 48 hours of you receiving your delivery.
Occasionally, the availability of your goods may be delayed for reasons beyond our control so all delivery dates are estimates and cannot be guaranteed. We will, however, make every effort to keep you informed of any such delays.

Delivery Charges    

  
Deliver to mainland UK delivery charges are based on Royal Mail prices.

Store Collections 

Delivery to our store is free. Collections can be made during our opening hours, between 10am and 3pm, Wednesday to Saturday.                  

                                      
Please bring two forms of personal identification e.g. driving license or utility bill and your order confirmation details.  

 

We regret that we cannot accept liability for damage to goods or vehicles of customers who choose to collect their items.                                                                
 

RETURNS POLICY    

If you are not happy with the goods that you have chosen, please contact us within 48 hours of receiving your purchases, and provided they are returned in their original unused condition and undamaged packaging we will give you a full refund.    
When returning any goods it is your responsibility to arrange, and pay for, the return of the goods to us. If you fail to return the goods and we have to arrange for the goods to be collected from you, the cost of this will be charged to you and may be deducted from any refund to you. Please note we do not offer a free returns/collection service, and we cannot refund any returned delivery costs, or original delivery charges.
 

We cannot accept responsibility for returned goods lost in transit so we strongly recommend that you send the goods by recorded delivery or obtain some other proof of posting. We make every effort to ensure that goods arrive in a good condition.
 

You may return items to us within 28 days of receipt (with a copy of the original receipt /delivery note) and details of our authorisation to do so. Refunds will only be processed once the items have been returned. All returns must be made within 28 days.
Your statutory rights are unaffected.

If the goods are not regular stock items, but special customer orders, we will not be able to accept returns.  No refunds or exchanges can be given on items made to your specification, such as sofas, unless there is a manufacturing defect or the goods are not as ordered.
Damages must be notified to us, within 48 hours without exception, and confirmed in writing within 7 days. We reserve the right to inspect the damaged goods and packaging at your property, if we deem it necessary to do so.

In the event of goods being faulty or damaged, please contact us on 07398123302 or by email to
info@leicesterhousegallery.co.uk within 48 hours following receipt of the goods.  Your legal rights are not affected.